Salesforce Health Cloud gets "care from anywhere" updates ahead of HIMSS21 conference

2 months ago 21
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Salesforce Health Cloud is being updated with caller features for distant diligent monitoring, improved assignment management, medicine management, and HIPAA-compliant maps.

On Monday, Salesforce announced aggregate updates for Health Cloud, the software-as-a-service company's industry-specific unreality for healthcare and beingness sciences organizations. These updates are being announced the aforesaid week arsenic the Healthcare Information and Management Systems Society's HIMSS21 league successful Las Vegas. Dr. Geeta Nayyar, Salesforce's Executive Medical Director and General Manager of Healthcare and Life Sciences, volition beryllium delivering a keynote astatine the event.

This year, Salesforce has launched caller healthcare-related products arsenic good arsenic updating existing ones. In January, it launched Vaccine Cloud to assistance nationalist assemblage and businesses negociate COVID-19 vaccinations. In April, the institution updated Vaccine Cloud to improve vaccination assignment scheduling . The latest updates to Health Cloud continues that trend.

"For years, the healthcare strategy has struggled to drawback up with the innovation we were seeing crossed different industries, but the pandemic forced america to accelerate integer translation and supply the healthcare strategy with digital-first, always-on and patient-focused solutions" said Kevin Riley, SVP and GM of Healthcare and Life Sciences astatine Salesforce, successful a property release. "These caller attraction from anyplace innovations guarantee that we proceed this integer translation successful healthcare and empower providers, payers, attraction coordinators and pharmaceutical companies to present attraction for patients wherever they are."

The 4 updates announced contiguous are:

Remote Patient Exception Monitoring for Health Cloud: This diagnostic volition fto doctors, nurses and attraction coordinators show a patient's wellness conditions remotely by displaying "data and insights from connected devices straight wrong a azygous dashboard."


Salesforce Remote Patient Exception Monitoring for Health Cloud

Image: Salesforce

Intelligent Appointment Management for Health Cloud: This diagnostic allows patients to docket appointments done a self-service portal via their laptop, desktop oregon mobile device, oregon it tin beryllium utilized by telephone halfway agents who assistance patients with scheduling. Pre-visit questionnaires, customized by assignment type, tin beryllium added to the scheduling process to trim diligent check-in times.


Salesforce Intelligent Appointment Management for Health Cloud

Image: Salesforce

Medication Management for Health Cloud: Using this feature, doctors, nurses, pharmacists and different healthcare providers tin make a single, consolidated database of a patient's existent and erstwhile medications. The strategy besides integrates with RxNorm, the U.S. National Library of Medicine (NLM)'s normalized naming strategy for generic and branded drugs.


Salesforce Medication Management for Health Cloud:

Image: Salesforce

HIPAA Compliance for Salesforce Maps, B2C Commerce, and Salesforce Order Management: With HIPAA compliance, Salesforce Maps, arsenic good arsenic Territory Planning and LiveTracking, tin beryllium afloat utilized wrong Health Cloud. For example, in-home wellness attraction companies could usage Maps arsenic portion of their scheduling and dispatch systems. HIPPA compliance for Salesforce B2C Commerce and Order Management means healthcare companies tin caller make ecommerce stores and fulfill diligent orders done those systems.


Salesforce Maps are present HIPAA compliant

Image: Salesforce

Salesforce Industry Cloud roadmap

Healthcare was 1 of the archetypal industry-specific unreality products Salesforce launched successful 2016, on with fiscal services. Today, the institution has 16 antithetic "industry clouds," and it continues to motorboat caller products and heighten its existing offerings.

During the Salesforce Industries Summit lawsuit successful June 2021, I spoke with Jujhar Singh, Executive Vice President and General Manager for Salesforce Industry Clouds, astir how  Salesforce Industries fits into the company arsenic a full and what industries the institution is looking to connection vertical solutions for successful the future.

During our conversation, I besides asked Singh astir however the Covid-19 pandemic has affected the company's plans for manufacture clouds. He told maine that galore industries are reimagining the mode they operate, and companies person accelerated their existing integer translation journeys. Today's updates to Health Cloud are different mode Salesforce hopes to assistance its healthcare and beingness subject customers bash conscionable that. And I don't spot the institution slowing down anytime soon.

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